Privacy Policy

1. Who we are and how to contact us

ESG Cooperation Hub is based in Hong Kong. For questions or requests concerning personal information, contact our Privacy Officer at hello@esghub.hk or write to: Privacy Officer, RM.11-5A, 15/F, LANDMARK NORTH, 39 LUNG SUM AVENUE, SHEUNG SHUI, NEW TERRITORIES, HONG KONG.

2. Information and purposes

Website access

When your browser requests a page, our web server records access information. This may include your IP address, request time, requested URL and query string, response status, referring page and browser information. We use access information to operate and protect the site and investigate technical problems.

Enquiries by email

When you send us an email, we receive your email address, message and any details or attachments you choose to include, such as your name, role, organisation, location and enquiry. We use this information to receive and respond to your enquiry. Providing it is voluntary; without enough information or a way to contact you, we may be unable to reply.

The contact page opens a draft in your chosen email application. Its copy buttons use your device’s clipboard and do not submit an enquiry. You decide whether to send the email. Please leave sensitive personal information and confidential case files out of your initial message.

Cookies and similar technologies

This website does not use website analytics or advertising trackers. Its contact page provides email-draft and local copy functions rather than a third-party submission form. Your browser and your chosen email provider are governed by their own settings and notices.

3. Legal bases

Where the EU General Data Protection Regulation applies, we rely on our legitimate interests in receiving and responding to voluntary enquiries and in operating, securing and troubleshooting the website. These interests are considered against your rights and reasonable expectations; you may object to processing based on legitimate interests as described below.

Where consent is required and used as the basis for processing, you may withdraw it without affecting the lawfulness of processing before withdrawal. Other legal bases may apply to specific processing where applicable law permits; separate notices will explain them where required.

4. Recipients

Our Privacy Officer and other personnel may handle information to respond to enquiries and operate the site. We use Feishu to receive and host email sent to hello@esghub.hk; the service may process email addresses, content and attachments to provide email services. Feishu’s published privacy information is available at feishu.cn/privacy. Your chosen email provider handles your message under its own arrangements.

5. Retention and location

We retain enquiry correspondence for 24 months from the date each email is sent or received. At the end of this period, the emails and their downloaded, forwarded and backup copies are deleted.

The web server is configured to rotate access logs daily and keep up to 14 rotated files, in addition to the current log. This configuration does not by itself determine how long any other copies or backups may be retained. You may contact us for information about retention of your personal information.

Feishu-hosted email is stored in mainland China. ESG Cooperation Hub is based in Hong Kong. Our Privacy Officer or other personnel may access, download or forward such emails from Hong Kong and other locations outside mainland China. Transfers and access are subject to applicable requirements. Contact the Privacy Officer for information about recipients and any safeguards relevant to your information.

6. Your rights and choices

Depending on applicable law and circumstances, you may ask to access or obtain a copy of your personal information, correct or supplement it, delete it, restrict or object to certain processing, withdraw consent, or request portability. Other rights, including rights concerning certain advertising, sensitive information or automated decisions, may apply under particular laws. Rights may be subject to conditions or exceptions.

Contact the Privacy Officer using the email or postal address above. We may need to verify your identity or authority proportionately. We will respond in accordance with applicable law. Where applicable, you may complain to the Hong Kong Privacy Commissioner for Personal Data or the relevant data protection authority.

7. Security, children and changes

Please avoid sending sensitive personal information or confidential case files in an initial enquiry. If an enquiry involves a child or sensitive personal information, appropriate arrangements and any required notices or permissions need to be considered for that situation.

We may update this notice when our practices or applicable requirements change and will provide further notice where required. The effective date at the top identifies this version.