Start with a defined mechanism
Review or develop arrangements for an operation, project or business relationship. Agree who may use the mechanism, what it covers and how it connects with other channels.
For Chinese companies operating overseas
Grievance and remedy mechanisms
HRDD Grievance and Remedy Mechanism Development and Ongoing Operation
Build a credible way to hear concerns and follow through.
We help Chinese companies develop and sustain grievance and remedy mechanisms for their overseas operations and supply chains. The work connects accessible ways to raise concerns with responsible response, appropriate remedy and learning as part of human rights due diligence (HRDD).
This page describes a service. Its enquiry link is not a grievance intake channel; keep sensitive personal information and case details out of an initial enquiry.
Scope at a glance
Use this summary to discuss a suitable starting point; the final scope and deliverables are agreed for each engagement.
Outputs for responsible teams
A review of barriers and existing arrangements, a role and escalation map, handling and feedback recommendations, and agreed follow-up and learning support.
Design and ongoing operation are distinct
Agree which operating responsibilities, if any, Hub will undertake. An external channel does not by itself establish independence, anonymity or safety.
A service enquiry has a limited purpose
This website contact is for discussing the service, not submitting a grievance. Do not include identities, testimony or confidential case files in an initial enquiry.
Who does what
The project team and professional interfaces are agreed before work starts. An existing adviser does not need to be replaced.
Your organisation
Confirms the scope and permitted information, makes business decisions, allocates resources and carries out agreed action.
ESG Cooperation Hub
Provides the agreed governance, research, coordination and capability support. The scope document identifies responsible roles, deliverables and review points.
Independent professional roles
Legal advice, independent verification and worker representation keep their own mandates and judgments. Specialist access and appointments are agreed separately.
Before sharing sensitive material
Begin with a general description. Discuss confidentiality, access and safe exchange arrangements before sharing personal data or confidential evidence. About Hub and accountability.
Your operating context
Make it possible to raise concerns and act on them
For headquarters, overseas operations, human resources, procurement, compliance and project teams working across different languages, locations and business relationships.
People may face barriers to speaking up
Workers, contractors or communities may not know where to go, trust a channel or feel safe using it. Language, location and relationships can affect access.
Responsibilities can be fragmented
Concerns may involve several functions or business partners. Teams need to understand who can respond, make decisions and follow up.
A mechanism needs continuing attention
A published policy alone does not show how concerns are handled or whether agreed actions have been carried out.
Service areas
Develop the mechanism around your operating context
We agree the scope with your team, whether you are establishing a mechanism or strengthening an existing one.
Review and priorities
Understand the starting point
Review existing arrangements, responsibilities and access barriers in the agreed operations or relationships. Identify practical priorities and questions requiring further attention.
Design and governance
Define how the mechanism works
Help teams clarify channels, roles, decision making and escalation, taking account of local context, existing arrangements and affected people's perspectives.
Access and trust
Consider the people who may use it
Address language and access needs, communicate available options and consider measures to protect people from retaliation and handle information appropriately.
Response and remedy
Support responsible follow-through
Help coordinate a response to concerns within the agreed scope, including appropriate referral, dialogue, remedy and follow-up. Decisions and responsibilities remain with the relevant parties.
Ongoing operation
Strengthen practice over time
Support agreed operating responsibilities, team learning and periodic review. Use lessons from implementation to identify improvements and outstanding actions.
HRDD connection
Connect individual concerns with wider action
Consider what concerns and follow-up reveal about potential impacts, recurring issues and the need for wider due diligence, while respecting confidentiality and access limits.
What you receive
Practical support for the agreed scope
Depending on the engagement, outputs and support may include:
Review and priorities
An overview of existing arrangements, access considerations, responsibilities and areas for improvement.
Mechanism design support
Recommendations for governance, communication, handling and follow-up suited to the context.
Operational and team support
Agreed assistance with coordination, learning and review as the mechanism is put into practice.
Improvement and follow-up
A view of progress, outstanding questions and potential next steps, based on information available and agreed access.
Deliverables, operating roles, languages, access, timing and any specialist support are agreed for each engagement. Preview fictional output examples; they illustrate format, not an operating grievance channel.
Ways to engage
Start where your organisation needs support
Review what is in place
Understand how an existing arrangement is intended to work and where access or follow-through may need attention.
Develop or improve a mechanism
Work on a defined operation, project or supply chain and agree a practical design and responsibilities.
Support ongoing practice
Build team capability and agree targeted support for operation, follow-up and periodic improvement.
Our approach
Ground the work in people and responsibility
Listen to affected people
Consider the perspectives of workers and other affected people, and involve legitimate representatives where appropriate to the context.
Protect choice and information
Consider confidentiality, privacy and retaliation risks. A mechanism should not prevent people from seeking help through unions, public authorities, courts or other available channels.
Be clear about roles and limits
Agree who is responsible for decisions and action. Independent review, representation or specialist expertise may be appropriate and require separate arrangements.
Before we begin
Questions about the service
Who can a mechanism be designed for?
The scope may include employees, workers in recruitment or contracting chains, suppliers or communities affected by an operation. The appropriate design depends on the people, impacts and relationships involved.
Does an external channel automatically provide independent review?
No. Independence depends on roles, authority and arrangements in practice. Where independent review or representation is appropriate, the scope and providers should be agreed separately.
Can a mechanism guarantee anonymity, safety or a particular outcome?
No. Risks and options depend on the circumstances. Confidentiality and protection measures should be explained honestly, and concerns and remedy require appropriate attention from those responsible.
Does the mechanism replace other ways to seek remedy?
No. People may have access to unions, public authorities, judicial processes or other channels. The mechanism should be designed with those options in mind.
Will ESG Cooperation Hub operate the mechanism for us?
Support can include agreed aspects of ongoing operation, coordination and team development. The operating model, access, responsibilities and any external specialist arrangements are determined for each engagement.
Discuss a suitable scope
Start with your operations and the people affected
Tell us about your sector, locations and the capability you would like to develop.
This is a business enquiry, not a grievance intake channel. Please do not send sensitive personal information or confidential case details in your initial enquiry.